DELIVERY AND RETURNS

  1. DELIVERY METHODS

We use Royal mail special next day delivery for all our items delivered inside the UK. Delivery outside the UK varies in costs and is provided by Royal Mail International Signed For™

All items are insured against loss damage and theft during shipment.

Delivery times:

We aim to deliver the product to you as soon as it is ready and has passed our Quality checks.

  • Rings on site can take between 3 to 5 working days, if it takes longer than 7 days we will contact you within 3 days of your purchase.
  • Order to size can take anywhere between 14 to 21 days, depending on the complexity of the design.

SAFE & SECURE DELIVERY

For safety and security, we urge our clients to be present at the delivery address to collect the parcel and inspect parcel for any damage, tampering or meddling before signing.

ALTERNATE ADDRESSES

If you wish to arrange the delivery of your item to an alternate address (other than your billing address), we will be more than happy to help you out. For such request, we require identification documents to safeguard our buyers from fraudulent activities. Details of these will be sent to you via email upon receipt of your request.

RETURNS

Please note that we accept returns within a 14 day window from the date you receive your item.

Please include ALL documents/certification that you received with the item, and the original box that you received with the item.

Please keep all tags on when returning, any tags that have been taken off will not be eligible for returns as specified in terms and conditions

You will be provided with your purchase a returns form. If you wish to return the item please fill out the form stating the reason of your return.

For any further information, please do not hesitate to contact us on 02037807580 or email info@verlece.com

 “Here’s some information aboutus, as well as answers to any questions you may have!”

FAQ's

You can contact us via our WhatsApp numbers or call us on our contact number and we will arrange a pickup service for it to be sent back to us.

We send all our jewellery pieces across the UK via Everi with insurance. If the delivery is to be made outside UK, we use
FedEX.

If your chosen piece is in stock and ready to go, you can expect delivery within 3 to 5 working days. If we need to create your piece to match your size or specifications, it will take around 4 weeks for delivery. We appreciate your patience as we craft your perfect piece of
jewellery.

Please contact us directly if you wish to exchange or return your purchased items. We will share the return procedure with you, as per your location. You will also need to contact us if you wish
for a resize or a refund.

Once the returned item reaches us, it will undergo a thorough check to ensure that it is unused and undamaged. Once the
return is approved, the refund process is initiated. It can take anywhere between 10-12 working days since then.

Yes, we offer 0% flexible financing through PayPal Credit and Klarna, allowing you to spread the cost of your purchase over 4 months. This way, you can enjoy your jewellery now and manage payments in a way that suits your budget.